As a user, you can raise your inquiry on our Website and will therefore provide certain personal detail. The following information is collected by us (“Personal Data”):
- Name, email id, contact number, occupation and designation; and
- Any other information that you choose to send to us.
As soon as you access our Website, it will be deemed to be an automatic consent, information will start getting collected based on your preference and activities including browsing, contacting us and other features available on our Website. The rationale behind collection of the data is to provide better services to you which is curated to make your experience easier and efficient while accessing our Website. Further we collect only that information which are necessary for this purpose.
Based upon your searches, browsing and other activities on our Website, the mandatory fields requesting for information have been marked appropriately with an asterisk (*). If you do not want to provide that information to us, you can always choose not to use that particular service or not to carry on that particular activity.
Some information about your visit is automatically collected once you access our Website. However this information is used to understand user’s demographics, interests and behavior and then to consequentially improvise the contents, navigation, presentation and notification of our Website. The information that gets automatically collected may include URL of your past and further website, your IP address and language settings.
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed.
You can choose to delete cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to any of your personalized settings.
If you purchase our products on the Website then information about your buying behaviour, preferences, and other such information that you choose to provide will be collected.
While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Usage of your Personal Data.
We may use your personal information to send promotional offers and coupon code to you via text messages, emails and notifications. If you are a content contributor on our Website, then based on the Personal Data provided by you, we will send relevant notifications with respect to your contents on our Website. Access, storage and use of your Personal Data will be in consonance with the laws of the Republic of India. Please note that you may choose to delete your Personal Data by notifying it to us and withdrawing your consent to use, store or access your Personal Data. Once you have withdrawn your consent, your access to these products/services will be affected. Your IP address may be used to diagnose problems with our servers and in the administration of our Website. Your IP address may also be used to help identify you and to gather broad demographic information.
You may also choose to enquire about our products in pursuant to which you will be asked to fill online forms which might require information about your email address, the fact about you being an existing or a new customer with us, your name address, phone number, employer details and preferred method to contact you.
You may occasionally be asked to complete certain optional online surveys. These surveys may require information about you like contact information, date of birth, demographic information, your interests, household or lifestyle information, your purchasing behavior or history, preferences, and other such information that you may choose to provide. We use this data to curate your experience at our Website, providing you with content that we think you might be interested in and to display content according to your answers or choices.
If we need to use your Personal Data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your Personal Data for these other purposes.
Sharing of Personal Data.
We may share information with third parties who are our trusted service providers who assist us in operating the Website, conducting our business or serving our clients, managing our online registration process or our payment or transactional message processors so long as they agree to keep this information confidential and do not have any independent use of the data we disclose to them. You hereby give us your consent to transfer your Personal Data to our trusted service providers.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.
Security of Personal Data
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your Personal Data that is under our control. Our Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession, we adhere to security guidelines as stipulated by the laws of India, protecting it against unauthorized access.
All the Personal Data provided by your including any changes made to them by you happen on our secure servers. We protect your Personal Data against all unauthorized access however no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Retention of Personal Data.
Your Personal Data is retained with us as long as it is necessary to provide the access to and use of the Website, or for other essential purposes such as complying with our legal obligations, resolving disputes, provide customer support and troubleshoot problems as permitted by law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Personal Data, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
We may use third-party advertising entities to serve ads when you visit our Website. These entities may use information (not including your name, address, email address, or telephone number) about your visits to this Website and other websites or applications in order to provide advertisements about goods and services of interest to you.
- You may instruct us to provide you with any Personal Data we hold about you. Please note that provision of such information will be subject to the supply of appropriate evidence (as deemed by Tvasta) of your identity.
- We provide all users with the opportunity to opt-out of receiving non-essential promotional, marketing communications from us after setting up an account.
Choice not to receive
All users are provided with the opportunity to stop receiving promotional, marketing-related communications, lists, newsletters and notification from us in general via email, even after setting up an account by unsubscribing to our emails.
Updating Information/ Contacting Us.
In accordance with Information Technology Act 2000 read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 and Consumer Protection Act, 1986 read with Consumer Protection (E-commerce) Rules, 2020 made there under, the name and contact details of the grievance officer are provided below: